Customer Service Coordinator (m/w) - Temporary Position

      Michael Page International Austria GmbH

      Wien - vor 1 Woche

      Customer Service Coordinator (m/w) - temporary position

      Datum: 2017-09-21
      Referenz-Nr.: 12959/001
      Ort: Vienna
      Anstellungsart: Temporary

      Our client is a multinational medical technology company with more than 2.000 employees worldwide and market leader in its respective field. Known for its innovative products the company manufactures and supplies medical implants.

      Description

      • Process orders and handle other service related requests of distributors and/or professional customers
      • Provide support and education to customers, professionals and business partners
      • Support marketing and sales activities as well as the improvement of the overall customer experience
      • Support sales planning and analysis, financial / cash-flow process and clinical technical staff in the field
      • Conduct and support projects and processes assigned by Customer Service Manager
      • Supporting internal projects as well as close collaboration with sales staff is beneficial
      • Defuse and resolve customer service inquiries in a timely, effective manner
      • Ensure that communication is clear and proper action is taken while all internal processes are followed

      Profile

      • Minimum High School Diploma and successfully completed vocational qualification in business administration field or by secondary education
      • Previous work experience in a service-orientated role is required, preferably in a global/multi-national company (ideally in life sciences/health care or pharma sector)
      • Positive phone demeanor and proven ability to interact effectively with customers and colleagues
      • Good knowledge of MS Office applications is essential
      • Good computer skills in various software packages (ERP, CRM Systems, like, Oracle/SAP, Salesforce.com, web-based programs
      • Outstanding English and fluent German skills are mandatory any CEE language is a plus
      • Flexible and able to work under pressure with little supervision
      • Ability to prioritize tasks and set personal deadlines in a fast-paced environment
      • Good communication and personal interaction skills
      • Process-oriented, highly organized and able to carry out tasks constructively

      Vergütungspaket

      For this position our client offers an attractive salary package starting from 30.000,00 EUR gross/p.a. plus variable compensation.

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