Director of Service (f/m)

      Anton Paar GmbH

      Graz - vor 1 Woche

      Die Anton Paar GmbH ist seit mehr als 40 Jahren weltweit führend in der Entwicklung und Produktion hochpräziser Mess- und Analysegeräte für Industrie und Forschung.

      Wir besetzen folgende Stelle:

      Director of Service (f/m)

      We are looking for a candidate for the position of Director of Service at Anton Paar GmbH. The Director of Service at Anton Paar GmbH is responsible for the alignment and strategy of the global service business.

      Closely cooperating with the Executive Director Europe, all Business Unit Managers, Regional Service Managers, and respective National Service Managers, the Director of Service will be, among others, responsible for the following tasks:

      Aufgabenbereich:

      • Documentation and planning/solution of critical product-related issues
      • Continuous improvement of the CRM service module process design
      • Active contact with key customers (in alignment with Regional Service Managers)
      • De-escalation of critical customer issues and definition of counter-measures
      • Designing regional and global service agreements with key accounts (in alignment with Key Account Management)
      • Development and modification of the current service strategy to ensure service business growth
      • Implementation and modification of the Corporate Service Standard (CSS) within the Anton Paar Group
      • Standardization of service products, processes, and marketing material
      • Yearly execution of service audits at chosen service units (global) as well as arrangement and monitoring of methods for improvement
      • Quarterly evaluation of service reports as well as arrangement of methods for improving service performance
      • Quarterly evaluation of customer satisfaction analyses as well as arrangement of methods for verifiably improving customer satisfaction

      Anforderungen:

      • Education in the fields of technical or natural sciences required
      • Experience of working in a service environment is a plus
      • Excellent English skills both spoken and written
      • High flexibility
      • Willingness to travel
      • Structured work approach, goal-oriented personality with a high level of quality consciousness

      Wir bieten:

      • Anton Paar offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization
      • The monthly gross salary according to the corresponding collective agreement is EUR 2.939,71. Your actual salary will of course differ according to your experience and qualifikation

      Wir freuen uns auf Ihre Online-Bewerbung:
      http://www.anton-paar.com/karriere