Service Manager (m/f)

      Anton Paar GmbH

      Graz - vor 3 Monaten

      Service Manager (m/f)

      Anton Paar Thailand | Bangkok, Thailand


      In this position you will be responsible for leading the Thai Service organization towards its business goals.

      • Develops and manages service department annual operating budget
      • Ensure Anton Paar's service guidelines and philosophy within region in accordance with the country managers
      • Conduct the direct management of the Field Service Engineers in the region
      • Define and implement the service strategy in accordance to Anton Paar guidelines
      • Management of maintenance contract-selling to customers and conducting service-sales
      • Create and maintaining service reports and report to Managing Director
      • Ensures that Service Representatives are properly trained and their skills are continually being advanced
      • Develops and maintains service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements
      • Interface with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales.
      • Reports product failure trends and/or product weaknesses to manufacturers through various reporting tools and mechanisms
      • Monitors and reports key performance indicators
      • Overnight travelling is required


      • Education in Material science, Physics, Chemical Engineering, Electrical Engineering or another related discipline
      • Own vehicle is an advantage
      • Several years of experience in technical service of analytical instruments are preferred
      • Good management skills
      • Strong analytical and problem solving skills and math skills
      • Proficiency in the use of the service module in SAP software is a plus
      • Strong written and oral communication skills in English as well as in Thai and must be capable of communicating equally well across company lines i.e. with C-Level, Ph.D. level scientists and technicians.
      • Willingness to travel within the region as well as overseas

      Wir bieten:

      • An interesting, reliable and long-term workplace in our international company
      • An innovative company culture that promotes technical excellence guaranteeing us the position of technological leader in the global market
      • A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for active involvement and individual responsibility