IT Service Process Manager (f/m)

      D. Swarovski KG

      Hall in Tirol - vor 1 Monat

      Interested in joining our team? If so, take the opportunity to apply to one of the world's best-known brands as

      IT SERVICE PROCESS MANAGER (F/M)

      Location: Hall in Tirol
      Reference: 961508-tl

      WHAT YOU CAN EXPECT

      A diverse and challenging position with potential for development. In this position you will strengthen our Service & Process Management at our office in Hall in Tyrol and support the solutions offered by our team for our globally distributed employees.

      Your main responsibilities include but are not limited to:

      • Solution-oriented service partner for our globally distributed employees
      • Definition and documentation of service management processes
      • Definition and documentation of interfaces between IT systems
      • Definition and implementation of KPIs and reports
      • Work with implementation partners
      • Documentation and testing in the service management environment

      WHAT WE EXPECT

      As IT Service Process Manager, you are a strong communicator, with good problem-solving skills and enjoy working with colleagues across multiple functions and locations. You have a good technical understanding and also bring the following skillset with you:

      • Degree in information technology or similar (e.g., Business Informatics)
      • Professional experience with IT service management systems
      • Knowledge of ITIL and understanding of process flows
      • Experience in operating Service Management Cloud solutions
      • Knowledge of relational databases is an advantage
      • Very good knowledge of English
      • German would be a plus

      WHAT WE OFFER

      Your workplace in Hall in Tirol is located in one of the best-known holiday regions in Austria, close to Innsbruck. One of the most beautiful old towns in Tyrol is just a few minutes away.

      Our attractive salary packages include a number of benefits such as a company restaurant and various sports. Due to legal reasons, we advise that the collectively agreed base annual salary for this position is at least EUR 38.585,82 gross. Our actual salaries are market competitive, and take individual qualifications and experience into consideration.

      Does this sound like you?

      If so, we look forward to receiving your online application.

      Apply now

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