CRM System Administrator

      HOERBIGER Wien

      Wien - vor 1 Monat

      CRM System Administrator

      in Vienna, Austria

      Mission Statement

      Corporate IT plays a significant role in ensuring the future success of HOERBIGER by providing superior services that form the basis for establishing an efficient, secure business environment for the entire organization in areas such as STREAM, TOGETHER, Industry 4.0, and the like. In three years, Corporate IT will have transitioned from being a department into becoming an IT center of excellence for the company. In the process, Corporate IT will have enhanced overall employee satisfaction at HOERBIGER by offering excellent IT services and by having contributed to the continuous effort to standardize different CRM processes.

      Goals

      The person in this position will align the IT team to meet the requirements of a fast-changing environment and ensure long-term success by implementing change requests, executing rollouts, and providing user support and technical CRM and intercultural training. He or she will enhance system efficiency, reduce risk, and provide excellent support to the SBUs; ensure high-level system acceptance through continuous system improvement; and set new standards for process quality and efficiency. Drawing on extensive know-how, the CRM System Administrator will provide support for the CRM system within the given budget and contribute to increasing efficiency by harmonizing sales processes and global standardization of the CRM solution.

      Essential Responsibilities

      The person in this position will be responsible for assisting business units by providing support for the CRM system SalesForce.com, giving thorough professional explanations of the system's functionality, and fostering and expanding a closeness to the business units that enables strong collaboration and continuous improvement. He or she will analyze, plan, test, and implement new changes for the CRM project as well as strategically plan requirements related to sales processes within the whole organization in order to enhance and improve business processes. The CRM System Administrator will foster a pioneering spirit and provide the team with relevant CRM system trends and information to ensure the organization adopts the best solutions. Based on wage structure agreements we are offering for this role monthly payments starting at EUR3,000 gross in respect to individual qualifications and experience.

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      Send application directly to: ulrike.knaus-reinbacher@hoerbiger.com