Customer Experience Data Quality Specialist (m/f)

      IKEA Austria GmbH

      Vösendorf, Wien, Wien Umgebung - vor 1 Monat

      Most people see a day
      You see opportunities
      to put a smile on
      customers' faces.

      Customer Experience Data Quality Specialist (m/f)

      IKEA Austria GmbH - Vösendorf, Wien, Wien Umgebung

      You see things a little differently. So do we. We invest in your passions and encourage you to grow with them. Come see things a little differently with us.

      Über dich:

      • You are enthusiastic about the idea of good data quality and how it can support the customer experience.
      • You are self-reliant and motivated with the ability to work as part of a team as well as independently.
      • You are inspired by finding solutions in fast paced and complex environments.
      • You pay attention to details, with strong analytical and numerical skills.

      Die Position:

      In your role as Customer Experience Data Quality Specialist (m/f) you will analyse and profile the quality of customer information in the IKEA Customer Master database and use this to create the single view of the customer and translate the outcomes into actual business impact and actions to improve. You will map and advice on data flows and dependencies in our solution landscape from an end-to end perspective, and optimize our landscape by for example setting business rules, managing change requests, testing new data flows and match and merge customer profiles from various systems. You will measure the performance of KPIs and report on results. As a Data Quality Specialist you will steer the country data quality agenda cross the organisation and promote the importance of good data quality for IKEA in a multi-channel retailing environment.

      About your abilities:

      • Understanding of the key data items within the scope of customer information management.
      • Knowledge and good insight of existing quality issues and weaknesses within the information domain.
      • In depth understanding of the impact of insufficient data quality on the customer experience.
      • Knowledge of the local and global requirements of the information policies, rules and guidelines.
      • Experience in working with data, databases data flows and analytical tools.
      • Knowledge in Oracle Enterprise Data Quality (OEDQ) workflow is beneficial.

      For this full-time position (38.5 hours / week), we offer a gross yearly salary starting from EUR 35.000,-- , which is above the collective agreement for commercial employees. We are willing to pay more depending on experience and qualification with an ALL IN contractual agreement.

      The IKEA Group is a world leader in the home furnishing business. We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

      Learn more and apply with us at