Senior Application Engineer

      Global Blue Service Company Austria

      Wien - vor 1 Monat

      Global Blue invented the concept of Tax Free Shopping 37 years ago and is now the worldwide industry leader, enhancing the Globe Shopper experience and creating value for retailers and partners through a range of products and services. Global Blue's Tax Free Shopping solutions allow thousands of retailers, including most of the world's best luxury, fast fashion and department store brands, to quickly and safely offer Globe Shoppers savings of up to 20% when shopping in 300,000 stores around the world. Global Blue's IT headquarters is located in Vienna.

      Senior Application Engineer

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      The successful candidate will be responsible for supporting all Global Blue Issuing related business applications. As part of the Application Support Team the position cooperates with Clients, internal departments and external vendors to constantly improve the delivery of Global Blue´s business applications.

      Your Responsibilities

      • Providing 2nd level support for assigned IT services based on technologies:
      • MS SQL, Java, HTML 5 or .NET
      • Incident management - troubleshooting and resolving assigned incident within defined SLA´s
      • Root causes analysis and problem management
      • Change management - plan, document and perform changes and extensions for managed applications
      • Cooperation and incident resolution with clients
      • Cooperation with external vendors and internal departments who act as 3rd level support
      • Providing support in projects and services releases
      • Participating in testing if required e.g. UAT
      • SQL querying and ad-hoc reporting for analysis
      • Providing documentation for GB Technology 1st level support and other stake holders
      • Continuously improve the quality and service delivery of the managed applications

      Experience and Education

      • Degree in IT or equivalent experience
      • Good IT all-rounder with a background on multiple technologies
      • English language - fluent written and spoken
      • Min 2-4 years of professional experience in an Application Support role;
      • Experience with MS SQL database (SQL scripting, queries) mandatory
      • Hands on experience in supporting business applications in large or medium scale environment
      • Experience in collaboration with Software Development teams and documentation/analysis of change requests or bug fixes
      • Work experience within an international environment
      • Basic scripting / programming skills (e.g. PowerShell, Eclipse, Perl, Java, PHP ) beneficial
      • understanding of business payments and debits processes beneficial
      • ITIL certification - beneficial

      Personal qualification

      • Strong Customer service oriented
      • Operational "hand-on" attitude and resolution orientation
      • Strong analytical, problem-solving and organizational skills
      • Independent and self-motivated
      • Excellent communication, interpersonal skills
      • Team player
      • Ability to work effectively with multinational contacts
      • Willingness to travel beneficial
      • Ability and willingness to work on-call (24x7 support)
      • Ability to prioritise

      We Offer

      • Work in stable growing international company
      • Wide variety of technologies to work on
      • Great supportive team
      • Development and potential to grow
      • Benefits
      • Bonus Program
      • Flexible work hours
      • State of the art equipment
      • Discounts for Fitness - gym, swimming pool, wellness
      • Team events, Christmas party
      • "Fruit days"


      Flexible working time


      Good location close to public transport

      Wellbeing, company doctor, meal vouchers

      Team building, party and events

      Language courses

      Referral bonus

      challenging job

      International environment

      Global Blue guarantees a competitive and performance-related salary depending on your professional and personal qualifications. As required by Austrian federal law we hereby state, that the legal annual minimum compensation according to the Austrian collective agreement amounts to 34.182,96 EUR, however the total compensation is a subject of individual agreement.

      Apply Now