Group Leader Change Management & Operations UNIQA IT Services GmbH

      UNIQA Insurance Group AG

      Wien - vor 1 Monat

      UNIQA Group is optimizing it´s IT-structure. The IT units of UNIQA Austria and UNIQA International are united under one roof. The new IT Services GmbH will bundle all IT units of UNIQA Group national and abroad.

      For that reason we are looking fo a

      Group Leader Change Management & Operations (m/f)

      Purpose of this function:

      • Ensures the integrity, reliability, availability and stability of the UITS infrastructure and security system
      • Ensures the correct implementation of hardware, operating systems and middleware by the service provider
      • Ensures the definition and continuous improvement of the change management process and its sub processes as well as the Service Asset and Configuration Management Process
      • Ensures support and consulting for the Service Continuity Management Process, the Availability Management Process, the Capacity Management Process, the SLA Management Process and the Service Catalog Management Process
      • Leads group of Change Management& Operations and Security staff members

      Main Tasks (sorted by importance):

      • Is responsible for processes, concepts and solutions for infrastructure and platforms and security systems (e.g. identity management, access management etc.)
      • Defines and continuously improves the change management process and its sub-processes
      • Ensures the support of the definition of the capacity management
      • Ensures the support of the definition of the availability management
      • Ensures definition and review of the Asset & Configuration Management processe
      • Ensures support of the definition and continuous improvement of the Service Continuity Management processes
      • Ensures support for technical evaluations and proofs-of-concepts to evaluate new infrastructure solutions from external vendors and reporting as a technical expert and advisor to Architecture and Transition Service Manager
      • Supports the definition of requirements (e.g. "non-functional" requirements) in order to meet the operational standards•Ensures the definition technical prerequisites for load-, performance and system integration tests
      • Ensures maintenance of security platform U.SIM
      • Ensures support for security audits and coordinates and the removal of security audit findings
      • Ensures implementation of concepts for consolidation of security systems
      • Is responsible for the product lifecycle

      Job specific competencies:

      • 3-5 years of experience in a managerial capacit
      • 3-5 years of work experience in an outsourced service environment delivering against service levels and contractual agreement
      • Expert knowledge of the ITIL Service Transition lifecycle, principles, processes, functions and roles, ideally ITIL Foundation certified (Practitioner)
      • 3-5 years of experience in an infrastructure and / or service transition related role in a larger, enterprise environmen
      • Intermediate knowledge of ITIL Service Transition and associated processes in a larger, enterprise environment
      • Intermediate knowledge of project management
      • Good command of written and spoken German and English
      • Flexibility for periodic travel
      • Customer Focus
      • Mangerial Courage
      • Motivating Others/Building effective Teams
      • Drive for Results

      For this position we pay a minimum wage of EUR 48.000,- gross per year. We are prepared to exceed depending on qualification and experience.

      We are looking forward to receiving your application.

      Please note our data protection notice.

      UNIQA Insurance Group AG

      Human Resources Österreich
      Mag. Wolfgang Küchl
      Untere Donaustraße 21
      A-1029 Wien
      Tel: (+43 1) 211 75 - 3613
      E-Mail: wolfgang.kuechl@uniqa.at