Audio Field Application Engineer (f/m)

      USound GmbH

      Graz - vor 1 Monat

      USound is a fast-growing audio start-up company developing audio systems for personal audio applications such as mobile phones, headphones, hearing aids as well as other applications for the global market.


      We are looking for a reliable and committed team player to join our Sales & Marketing team in Graz.

      Job profile: You will communicate with our customers and work associates and provide them with technical support to prevent and/or resolve technical issues. You will advise our customer on how to select best methods to find solutions to their problems.

      Your tasks:

      • Provide customers, consultants, contractors and sales representatives with product and technical support
      • Troubleshooting support and information
      • Report software bugs and hardware problem to R&D using company approved channels and tools
      • Resolve customer problems
      • Selecting best methods/techniques for solving problems and obtaining fitting solutions for customer
      • Issue repair authorizations numbers for returns and process ordering of product parts, if needed
      • Oral and written communication with customers
      • Create customer handbooks and self-help materials
      • Research and analyse product comparisons and create sheet for sales reps and internal customers

      You have:

      • Completed Master's degree (Uni, FH) in Acoustic and/or Electronic engineering
      • Few years of professional experience in audio (loudspeakers for micro acoustic) or electronics industry
      • Proficiency in English and German (min. C1 level both), knowledge of Mandarin is a plus
      • Strong knowledge of general audio principles
      • Extensive knowledge of audio products on the market
      • Strong computer skills, hands-on experience with both MS and MAC OS and their office products
      • Experience with ERP Software & Applications
      • Experience with customer service and care is a plus
      • Strong interpersonal and written communication skills
      • Good analytical and problem-solving skills
      • Willingness to travel and work remotely

      We offer:

      • Work in an international and innovative company - opportunities for career development
        - Flexibility and personal accountability when delivering tasks - flexi time, option to telework or work from home, performance benefits
        - Friendly work environment in a motivated and dedicated team - company outings and events, team building activities
        - Annual gross salary starting at EUR 45.000 (full-time basis). Higher salary is negotiable according to your qualification and experience.

      IMPORTANT: You must best an EU citizen or hold a valid Rot-Weiß-Rot card!

      USound GmbH
      Tereza Salandova, MA
      HR Manager