Teamlead IT Servicedesk (m/f)

      Greentube Internet Entertainment Solutions GmbH

      Wien - vor 6 Monaten

      Teamlead IT Servicedesk (m/f)

      We are currently looking for a teamlead (m/f) for our young, dedicated and highly qualified IT Servicedesk team in order to work with us on further developing and optimising the department.


      • Technical and disciplinary management of the IT Servicedesk and further development of the Sservicedesk team
      • Lifecycle management of our IT equipment as well as planning and supervising our corporate IT services in cooperation with the IT departments
      • Ensuring high-quality end-user support and optimal service quality to establish high customer satisfaction
      • Development and optimisation of our service desk processes
      • Participation in exciting national and international projects
      • Escalation management and proactive detection of disturbances and problems
      • Compilation and administration of Servicedesk statistics and reports, including related KPIs


      • Successfully completed education in (business) computer science, business administration with a focus on computer science or a comparable technical education
      • Several years of professional experience in the field of IT
      • Proven leadership experience, ideally in the service and support area
      • Hands-on mentality and organisational skills
      • Very good knowledge of IT service management (ITIL V3, ISO 20000)
      • Excellent customer and service orientation
      • Knowledge of PC/notebook and mobile device hardware as well as extensive experience with Microsoft operating systems and client systems
      • Very good command of both spoken and written English, German would be an advantage


      • Challenging tasks in a successful and innovative company based in a central location in Vienna
      • Opportunities for personal development as part of the company's sustained growth
      • A welcoming working environment in a committed and international team of employees from more than 30 countries
      • Flexible working hours and numerous benefits (health care, employee discount, events,…)
      • Extensive training by mentors
      • Reimbursement of additional travel costs for an interview and support with any necessary relocation from abroad
      • A yearly gross salary of EUR 49.100,- for applicants with at least 4 years of specific experience and willingness to offer a higher salary depending on your professional experience and qualification


      Greentube Internet Entertainment Solutions, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

      HOW TO

      If you are interested in this position we are looking forward to your application including motivation letter and CV.
      Apply Online