Technical Support (m/f) for App

      Ardexa GmbH

      Wien - vor 1 Monat


      • Tier 1 customer technical support
      • Resolve application, network and data problems
      • Escalate Tier 2 issues to the software development team
      • Help customers use new IT methods in industrial applications
      • Train customers to become self-sufficient with Ardexa applications

      Mandatory requirements

      • Work effectively with customers to resolve technical and data issues
      • Use help desk tools to manage work tickets
      • Resolve basic Linux and Windows network configuration issues (IP addresses, routes, firewalls)
      • Use Linux command line tools (at an intermediate level) in an industrial environment
      • Install, configure and run software packages on Linux
      • Written and spoken English and German
      • Have IT, software or engineering academic qualification (will consider various levels)

      Even better if you have

      • Basic programming, scripting and debugging (Python, Bash, C++)
      • Ability to troubleshoot a RESTful API and data quality issues
      • Familiar with industrial automation standards (Modbus TCP/RTU, serial, PLC, etc)

      What we offer

      • Opportunity to build your great career in the Internet of Things revolution
      • Work with a leading, international software and applications team
      • Gross annual salary between EUR35,000 to EUR50,000, based on experience
      • Full time role preferred, but will consider flexible hours
      • Preferred location is Vienna, but will consider others

      Who is Ardexa

      Ardexa Website:

      • A global leader in secure software and services for renewable energy, automation, transportation and embedded systems. We connect machines to the cloud, enabling data analytics, artificial intelligence (AI), machine learning and remote control.
      • We have a single international team, with modern work culture that supports a balanced lifestyle. We will support you to become a high-performance team member.
      • Ardexa GmbH, based in Vienna, is building the European headquarters of the Ardexa Group. We believe our future will be determined by the quality of our people, and are committed to attract the best.

      Employment Application