Customer Support (f/m/d)

      Bitpanda GmbH

      Wien - vor 1 Monat

      At Bitpanda we are firm believer in the innovative power of cryptocurrencies, tokenised assets and the blockchain technology. Our mission is to tear down the barriers to personal finance and bring traditional financial products to the 21st century.

      Customer Support (f/m/d)

      The Role

      You are in close contact with our users and help them with various problems and questions they have concerning Bitpanda, as well as handling user requests in multiple languages.

      Field of activity

      • Assist Bitpanda users through our support channels (e.g. Zendesk)
      • Evaluate user feedback and feature requests
      • Translate user needs into new features for the platform
      • Draft content to optimise the user experience
      • Identify market needs and suggest process optimisations

      What you should offer

      • Experience in using several cryptocurrency brokers/exchanges
      • Knowledge and interest in the field of payment providers and cryptocurrencies
      • Ability to follow processes and internal guidelines, as well as to work within set deadlines
      • Ability to work in a structured manner, within a team as well as independently
      • Excellent writing and communication skills in English is required, any additional language is a plus (e.g. German/Italian/Spanish)

      What we offer

      • A chance to get involved in one of the leading FinTech Start-Ups and thereby help shape a growing, forward-looking and innovative field
      • Flat hierarchy and short communication channels
      • Responsibility over exciting and challenging projects that have a direct visible impact on Bitpanda's customers and the industry
      • Prompt takeover of self-responsibility
      • Very positive work environment in a young, international and motivated team
      • A brand new office in the heart of beautiful Vienna, Austria

      What to send

      • Motivation letter where you introduce yourself, explain why you are interested in working for Bitpanda in the position "Customer Support", highlight your knowledge with cryptocurrencies and why you think you are a good fit.

      At Bitpanda, we strongly believe in the benefits of having a diverse team. Varied experiences, perspectives and backgrounds lead to a better workplace and eventually to better products for our users. Thus, we actively foster diversity at Bitpanda. We believe in equal opportunities for everyone, no matter the nationality, skin colour, gender, religion, sexual orientation, age, seniority level, marital status, or disability status.Note: Bitpanda offers an ensured salary according to the collective agreement and a possible overpayment depending on the qualifications

      Bitpanda GmbH
      Nina Aichinger
      Head of HR