Customer Service Agent (German and Czech/Slovak language) (m/f/d)

bwin.party services (Austria) GmbH

Wien - vor 1 Monat

Beschreibung des Arbeitgebers

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. Weve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

Ready to get involved? Bring your energy to GVC and youll be in the mix from the start. For the good of entertainment. Apply now!

Customer Service Agent (German and Czech/Slovak language) (m/f/d)

Ihre Aufgaben

  • Handling customer inquiries via chat/e-mail/phone
  • Working in coordination with other teams based in different locations that share similar objectives
  • Assessing individual issues and taking appropriate action, including escalations, to ensure customer needs are met
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level

Sie bringen mit

  • Big flexibility and willingness to work in shifts
  • German and English language skills to a business standard
  • Czech/Slovak language skills to a business standard as a plus
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Good communication and organizational multi-tasking skills together with a team player mentality in a diverse cultural and ongoing changing environment
  • General computer knowledge (MS Office, Internet)

Wir bieten

  • Awesome, highly motivated team
  • Annual salary from EUR 23.800,- gross p.a., additional shift allowances and meal vouchers are available
  • A permanent work contract for 40 hours
  • Strong focus on the personal and professional development, including in-house mentorship and e-learnings
  • A modern and dynamic working environment in the heart of Vienna
  • Team spirit: events (Actions Day, Roof-top BBQ party), sports activities (e.g. yoga, football) and pro-bono activities

Informationen zu Bewerbung und Gehalt

Wir bieten ein Mindestgehalt von EUR 1700 brutto pro Monat.

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