Beschreibung des Arbeitgebers
Entain is one of the worlds largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history names such as Ladbrokes, partypoker, bwin and Coral.
Diversity and inclusion at Entain
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.
The role in a nutshell:
As a VIP Associate, you will be responsible for the management of potential high value customers in the DACH region. You will be working towards providing excellent customer service to those accounts, as well building a relationship with them. It will be your target to explore and develop these customers and turn them into VIP accounts.
VIP Associate (m/f/d)
What you'll be doing:
- Player account management strategy: planning, delivery and optimisation of the high value customer strategy for sports
- High focus on potential VIP customers: understand, target and develop relationships with potential high value players with daily analysis of the new depositing players
- Creating VIP tailored promotional offers dedicated to our best customers
- Outbound calls including new member welcomes, investigation, loyalty, sales, surveys and the reactivation of VIP players
- Consistently monitor product issues, listen to the players feedback for ideas
- Collaborate closely with the CRM, Operations and Product Teams to initiate actions which will generate and increase the revenue, loyalty and life time value of the VIP players
- Build a comprehensive database for VIP player information and use this information to create highly customized client interactions
- Work closely with payment, security and verification teams to ensure a smooth experience
- Being the first contact point for resolving player issues and work with CRM, product and technical teams to solve
- Ensuring compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and handled effectively
What we need from you:
- At least 1 years experience of handling customers contact and resolving queries (in the gaming industry is an advantage)
- Interest in Sports betting (preferred)
- Willingness to work in shifts (Mo-So, 8-22)
- Basic MS Office skills (Excel mandatory)
- Self- starter, taking initiatives
- Attention to detail and an analytical mind-set
- German at native speaker level, fluent in English
What we offer:
- Minimum salary of EUR 30.000, - gross p.a., adjusted to match your qualification and experience
- Modern and dynamic international working environment
- Multicultural team of very knowledgeable and supportive colleagues
- Lunch vouchers and discounts are available
- Events (e.g. Action Day, Roof-top BBQ party, EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
- Relocation package if needed
- A modern and dynamic working environment in the heart of Vienna
Informationen zu Bewerbung und Gehalt
Wir bieten ein Mindestgehalt von EUR 30000 brutto pro Jahr.
