Our client is an internationally growing manufacturing company with a clear focus on excellent products and the highest quality standards, currently seeking a Commercial Operations Manager in Vienna.
The Role
You will establish, coordinate, and centralize our core commercial processes making the commercial organization more efficient, more data-driven, and more scalable. Reporting to the CCO, you lead a small team and act as the strategic-operational link between Sales and its partner functions (Finance, Product, Regulatory, Marketing, SCM).
This is not a back-office support role. You represent Commercial in the Leadership Team and own the operational infrastructure.
What you will do:
- Own and evolve our CRM (Salesforce) architecture, data quality, dashboards, user adoption
- Build and maintain KPI frameworks and commercial dashboards that drive decisions, not just reporting
- Standardize distributor lifecycle processes end-to-end: selection, onboarding, performance reviews, off-boarding, and transitions to direct sales
- Centralize and govern global commercial contract templates
- Consolidate forecasting across markets and channels
- Track commercial headcount and OPEX against plan
- Manage the cadence and content of key commercial meetings
- Representing the commercial function in the Leadership Team
What you bring:
- Several years of proven experience in commercial/sales operations with a focus on partner and channel management not just direct sales models
- Strong background in commercial reporting, performance tracking, and KPI management, with the ability to turn data into actionable business insights
- Hands-on CRM proficiency (Salesforce preferred) including configuration, analytics, and driving adoption across teams
- Demonstrated leadership and people management skills - you build high-performing small teams and drive cross-functional collaboration
- Industry experience in medical technology, life sciences, or diagnostics
- Excellent command of English
- Based in or willing to relocate to Vienna
Our client offers you a key role, short decision-making processes and a competitive monthly gross salary starting at EUR 4.500,-.
If you are interested in this challenging position we are looking forward to receiving your comprehensive application for ref.no. 110 230 preferably through our ISG-Karriereportal or via email.
