Customer Service Officer (f/m/d)

Customer Service Officer (f/m/d)

Wien, AT
The minimum salary for this position is EUR 44.908 EUR gross annually for full-time employment according to the collective bargaining agreement. Overpayment depends on relevant work experience and qualifications.

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Officer (f/m/d) we're looking for?

Your future role:

Take on a new challenge and apply your application expertise in a new cutting-edge field. You'll report to DAMSA Iosif, Vienna, and work alongside passionate, motivated and dedicated teammates.

You'll be responsible for the independent handling of the spare parts business towards our customers. We are counting on you for taking care of the contractual execution of the projects, the assurance of a high level of customer satisfaction and compliance with the specified commercial conditions.

We'll look to you for:

* Repair process of components for the assigned customers and projects
* Market observation in the processing of customer orders
* Consideration of economic aspects in the processing of customer orders
* Quotation and calculation, processing of complaints including technical matters
* Responding to customer inquiries about offers and later about orders; Problem solving
* Continuous tracking of the status of the customer order and generation of solutions for process/requirement deviations as well as initiation of adequate measures
* Management and coordination of subcontractors and partner companies in the context of project management or project management in an interdisciplinary team
* Proactive management and continuous improvement of the entire supply chain including the repair process

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

* At least 3 years of experience in a comparable position
* Good knowledge of Microsoft Office and SAP (SD)
* Very good knowledge of German language; knowlage of English is an advantage
* Knowledge of rail transport technology is an advantage
* Driving licence B, inter/national and willingness to travel

Things you'll enjoy

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

* Enjoy stability, challenges and a long-term career free from boring daily routines
* Collaborate with transverse teams and helpful colleagues
* Contribute to innovative projects
* Utilise our activity-based working environment
* Steer your career in whatever direction you choose across functions and countries
* Benefit from our investment in your development, through award-winning learning
* Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

Benefits

* Public transport ticket allowance
* Parking spaces nearby
* Company canteen with meal allowance
* Employee accident insurance
* Company bicycle leasing
* Flexible working hours, home office and bridge day regulation
* Local and international career opportunities, training & development
* Corporate events, employee discounts & share purchase program
* Occupational medicine and psychology
* Employee Referral Scheme - bonus or donation
* Company pension plan, Parental part-time, 1-month paternal leave

Apply now

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63+ countries we operate in. We're committed to creating an inclusive workplace for everyone.