IT Support Specialist (f/m/d)

IT Support Specialist (f/m/d)

Starting date:

As soon as possible

Application deadline:

Open until filled.

Full- or Part-Time:

Part-time (20 hours/week)

Location:

Vienna

The Information Technology Department at Central European University (CEU) invites applications for a part-time (20 hrs/week) Classroom, Event and Audiovisual IT Support Technician position at its Vienna Campus.
The successful candidate will perform the tasks outlined below.

Duties and Responsibilities

* Contributes to the continuous improvement of local IT processes and administrative procedures.
* Installs, maintains IT assets, administers their life cycle.
* Acts as an intermediary / primary contact person between users and IT support.
* Collects and records data in the Helpdesk ticketing system.
* Provides support in routine problem cases to users on-line, via phone and in-person.
* Provides feedback to his supervisor on users' typical problems and inquiries.
* Supports the Head of Campus Technology and Support, the IT Coordinator, the System Engineers and the IT Director, as needed.
* Helps with usage of interactive displays, wireless content sharing, room controls, online and video conferencing platforms, web-based video repository, digital signage displays for classroom booking info.
* Provides general technical and presentation support for various internal events - videoconference, streaming and recording support, audio support for the operation of audio systems on campus.
* Prepares documentations, tutorials and how-to materials.
* Offers training and consultancy opportunities.

Qualifications & Skills

* Secondary school diploma or a BA degree. A degree in Information Technology, Computer Science or a related field is preferred.
* Excellent interpersonal and communication skills in English, capable of acting as a liason between users and IT support, and providing clear instructions to support users.
* Excellent IT technical skills:
* Proficient in installing, maintaining and managing IT assets.
* Experience with Helpdesk ticketing systems and data recording.
* Familiarity with Windows based applications.
* Basic network knowledge.
* Knowledge of videoconferencing, streaming and recording technologies, as well as audio system operations.
* Ability to adapt to changing technologies and processes, and willingness to contribute to continuous improvement initiatives.
* Ability to organize own workload, ensuring timely and effective completion of tasks while being able to adapt to shifting priorities and demands.
* Prior experience in an IT support role. Experience in an educational environment would be a plus.

Compensation

* International environment
* Salary supplement for meals
* Family support scheme

We offer a competitive salary starting from gross 22,500 EUR/year. A higher salary is possible if warranted by the candidate's working experience.
The initial contract is for one year with the possibility of renewal.

How to apply:

To be considered for the position, please submit:

* CV in English
* Cover letter

Please send your complete application package via: smart bewerben - including the job code in the subject line: 2024/017.

Review of applications will begin immediately and continue until the position is filled.

CEU is strongly committed to the promotion of gender equality and equal opportunities within our institution. Previous training, work experience and/or engagement with matters of equality, diversity and inclusion at the organizational level will be an asset.

Central European University does not discriminate on the basis of--including, but not limited to--race, color, national and ethnic origin, religion, gender and sexual orientation in administering its educational policies, admissions policies, employment, scholarship and loan programs, and athletic and other school-administered programs.

ABOUT CEU

One of the world's most international universities, a unique founding mission positionsCentral European Universityas both an acclaimed center for thestudy of economic, historical, social and political challenges, and a source of support forbuilding open and democratic societies that respect human rights and human dignity.CEU is accredited in the United States and Austria, and offers English-language bachelor's,master's and doctoralprograms in the social sciences, the humanities, law, environmental sciences,managementand public policy.CEU enrolls more than 1,400 students from over 100 countries, with faculty from over 50 countries.

In 2019, CEU relocatedfrom Hungary to Austria asthe Hungarian governmentrevokedits ability to issue US-accredited degrees in the country. As a result, CEUoffers all of its degree programs inVienna, Austria;andretainsa non-degree, research andcivic engagementpresence in Budapest, Hungary,through itsCEU Democracy Institute, theInstitute for Advanced Study, theCEU Summer UniversityandThe Vera and Donald Blinken Open Society Archives (OSA),anditsHungarian language public educational programs and public lectures.

For more information, please visit https://www.ceu.edu/.

CEU is an equal opportunity employer.

The privacy of your personal information is very important to us. We collect, use, and store your personal information in accordance with the requirements of the applicable data privacy rules, including specifically the General Data Protection Regulation. To learn more about how we manage your personal data during the recruitment process, please see our Privacy Notice under "Job Applicant" at https://www.ceu.edu/privacy .